Returns & Refunds

Policy

Customer satisfaction is important to us. Please read this policy carefully before placing an order.

Returns

Return requests are accepted within 5 days of delivery.

To be eligible for a return:

• The product must be unused, unopened, and in original sealed packaging

• The product must be in resalable condition

• Proof of purchase (order ID or invoice) is required

To initiate a return, please email us at jambuoverseas@gmail.com with your order details.

Non-Returnable Items

Due to hygiene and food safety reasons, the following items are not eligible for return:

• Opened or used food products

• Products with broken seals

• Perishable food items including edible oils and ghee

• Items damaged after delivery due to improper handling

• Customized or specially packed orders

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable and insured courier service

• We are not responsible for items lost or damaged during return transit

Return Address:
Jambudweep Pure
1/63, Street No. 3,
East Rohtas Nagar, Vishwas Nagar,
Delhi-32, Delhi, 110032, India

Refunds

• After receiving and inspecting the returned product, we will notify you via email

• Approved refunds are processed within 7–10 business days

• Refunds are issued to the original payment method only

• Shipping charges are non-refundable

Gifts

• If the order was marked as a gift and shipped directly to the recipient, a store credit will be issued after approval

• If the gift was purchased by another customer, the refund will be sent to the original purchaser

Contact

For any questions regarding returns or refunds:

Email: jambuoverseas@gmail.com
Phone: +91-99997-99197
Business Hours: 9:00 AM – 8:00 PM (IST)